general terms

• All prices are subject to change at the company’s discretion.
• All offers, promotions, and discounts are valid only during the specified promotional period.
• Offers are valid in-clinic and online (unless otherwise stated).
• Services and products included in packages cannot be exchanged for cash but may be substituted for other eligible treatments at the clinic’s discretion.
• All clients must attend a consultation and complete a signed consent form prior to any treatment.
• Australian Laser Clinics reserves the right to determine suitable treatments for each client.
  

Consultations

• A complimentary consultation is required before commencing any treatment.
• Our medical team reserves the right to refuse or modify treatment based on professional assessment.
• Clients must be over 18 years of age for injectable and cosmetic treatments.
  

Promotions & Discounts

• Promotional offers are valid for a limited time and subject to availability.
• Discounts apply to full-priced treatments only and cannot be used in conjunction with any other offer.
• Promotions are not redeemable for cash, credit, or product purchases.
• Australian Laser Clinics UAE reserves the right to amend or withdraw any promotion without prior notice.
  

Pre-Paid Treatment Packages

• Prepaid packages are valid for 12 months from the date of purchase.
• Packages are non-refundable and non-transferable.
• Packages must be used by a single client only and cannot be split between individuals.
• Treatments within a package must be used at the clinic where purchased.
• Missed appointments or late cancellations may result in forfeiture of that session.
• Packages cannot be redeemed for cash or exchanged for other services unless approved by management.
  

Gift Cards & Vouchers

• Gift cards are valid for 12 months from the date of issue.
• Gift cards and vouchers cannot be exchanged for cash or credit.
• No change will be given; remaining balance will stay valid until expiry.
• Gift cards are redeemable only at the specified clinic of issue.
• Lost or expired vouchers will not be replaced or refunded.
• Promotional gift vouchers cannot be used on injectables or medical-grade cosmetic procedures.
  

Injectable Treatments

• All injectable clients must undergo a medical consultation prior to treatment.
• Clients must be medically cleared and deemed suitable by one of our licensed practitioners.
• A deposit may be required to secure injectable appointments.
• The total price depends on the number of units and product type recommended by the practitioner.
• For legal reasons in the UAE, product brand names for anti-wrinkle injections and fillers cannot be advertised publicly.
• Australian Laser Clinics UAE reserves the right to adjust pricing at any time.
  

Cancellations & Refunds

• Cancellations must be made at least 24 hours prior to your appointment.
• Late cancellations or no-shows may result in loss of deposit or session.
• Refunds are not available for completed or partially used treatments.
• Refunds for prepaid packages are subject to management review and applicable UAE consumer protection laws.
  

Liability

• Australian Laser Clinics UAE is not liable for any loss, damage, or injury arising from services performed, except where required by UAE law.
• Clients are responsible for providing accurate medical and personal information before treatment.
  

Contact

For any questions or clarifications about these Terms & Conditions, please contact your nearest Australian Laser Clinics UAE branch.